| Reviews : Braun Oral-B 980TX Advance Power Bright Electric Toothbrush Oral Care |
Braun Oral-B 980TX Advance Power Bright Electric Toothbrush Oral Care Product By Braun Available From 0 Sellers |
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By Ronald Schott
Can't believe that a company like Oral B could put out a product this bad. I have had two go bad, one in one week and the other in two months. On/off switch doesnt work. Brush runs continously unless put on the charger, then it stops.
By Michael S. Rinebold (Austin, TX United States)
We have had the same experience as others. After a few months, it will not turn off. It is a piece of junk and I would only recommend it to someone I did not like!
By S. Putnam-Orcutt (Connecticut)
I am giving this item one star only because I cannot give it any less. I am willing to bet that those who gave this toothbrush good reviews did so within a couple of months of the purchase. My experience has been nearly identical to that of another reviewer (Dave. L.)--except that I stopped buying these pieces of junk after two. I bought one on March 22 2005; it had stopped working by early May '05. I returned it to the store where I bought it and they were nice enough to give me a replacement unit. It lasted until July 29 '05. I am writing this review now after my failed attempts to obtain satisfaction from Braun customer service--a misnomer if ever there was. When I called the 800 number, the woman I spoke to told me I could receive a refund if I sent the broken machine to an address she gave me (Gillette Company, BTW). I sent all the receipts, the broken unit, and a letter of explanation with a request for a refund. Several months went by. I received a notice denying my request because "The dated sales receipt you enclosed is in excess of 30 days" (I guess they're willing to out on a limb and guarantee the toothbrush for 30 days.) I called the 800 number again, where they gave me another number, etc. I don't remember the whole runaround I got, but eventually someone promised over the phone to send me a check for the amount I had paid. Again, nothing for months. Then one cold day last February I received in the mail (drum roll): the broken toothbrush unit. I was so made I left it sitting on a shelf until yesterday, when I threw it away. Much as I want Braun to be accountable for their inferior product, it is not worth my time and energy to continue pursuing it. But, after having such a bad experience with Braun's "customer service" it is unlikely I will even buy another Braun product no matter how glowing the reviews.
By David Laurent (Bloomfield, MI)
The Braun Oral-B Advancepower 900 tooth brush rarely works more than two or three months before the ON/OFF switch stops working. I know, I have purchased three of them and every one of them has stopped working properly. The most aggravating symptom is that the unit will not turn off. The on/off switch stops working. Eventually the unit will complete discharge and no longer work. Putting the discharge unit on its stand will recharge some units but the On/Off/Timer function never "reset" after a complete discharge. When the unit does not turn off, putting the unit back on its charger will stop it from vibrating. But on other units I have bought the handle will spontaneously start vibrating while on its charger stand. I unit I currently have will start vibrating in the middle of the night making a eerie sound coming from my bathroom and waking me up in the process. Having three units that I purchased fail one after the other demonstrates shoddy workmanship and poor design. What a piece of junk.
By Mike Petropolis
They charged me over $25 to ship two of these.
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